Privacy Policy
Jodhani Enterprise Ltd.

1. Introduction
Jodhani Enterprise Ltd. is committed to safeguarding customer privacy. This Privacy Policy outlines how personal and non-personal data is collected, used, stored, and protected. Jodhani Enterprise Ltd. appreciates customer trust and ensures that all personal information is handled with the utmost care and security.

2. Information Collected

• Personal Information: Full name, email address, phone number, billing and shipping addresses, and payment details.
• Non-Personal Information: IP address, browser type, device information, website usage, and browsing behavior.
• Order Information: Purchase history, order preferences, and transaction details.
• Communication Data: Any messages or inquiries sent via email or the website.

3. How Information Is Used

• To process orders and complete transactions efficiently and securely.
• To provide exceptional customer service and respond to inquiries.
• To personalize website experience and enhance services.
• To send updates on orders, promotions, and policy changes (only if consent is given).
• To prevent fraud, ensure website security, and comply with legal requirements.

4. Data Protection

• Jodhani Enterprise Ltd. enforces strict security measures to protect personal information from unauthorized access, loss, or misuse.
• Payment transactions are processed securely using encrypted technology.
• Personal data is retained only as long as necessary for business and legal purposes.

5. Sharing of Information
Jodhani Enterprise Ltd. does not sell or trade personal data. However, data may be shared under the following circumstances:

• With Payment Providers: To process transactions securely.
• With Delivery Partners: To ensure accurate and timely order fulfillment.
• With Legal Authorities: If required by law or for fraud prevention.
• With Service Providers: For website hosting, analytics, and customer support.

6. Cookies and Tracking Technologies

• The website may use cookies to improve functionality and user experience.
• Cookies help track browsing activity, preferences, and site performance.
• Customers can adjust cookie settings in their browser, though some features may be affected.

7. Customer Rights

• Customers have the right to request access, correction, or deletion of their personal information.
• Marketing emails can be unsubscribed at any time using the provided link.
• Any data protection concerns can be addressed by contacting Jodhani Enterprise Ltd.

8. Contact Information
For privacy-related inquiries, please contact:
jodhanienterpriseltd@gmail.com

Return & Refund Policy
Jodhani Enterprise Ltd.

1. Returns Eligibility
Jodhani Enterprise Ltd. is dedicated to customer satisfaction. Returns are accepted under the following conditions:

• Returns must be requested within 14 days of receiving the order.
• Items must be unused, in their original packaging, and in resellable condition.
• Proof of purchase (invoice or receipt) is required for all returns.
• Customized or special-order items are not eligible for return unless faulty.

2. Refund Process

• Once returned items are received and inspected, refunds are processed within 5-7 business days to the original payment method.
• Refunds may be denied if the item is found to be used, damaged, or altered.
• Any refund delays due to bank processing times are beyond Jodhani Enterprise Ltd.’s control.

3. Exchange Policy

• If a defective, damaged, or incorrect item is received, a replacement will be arranged.
• Customers must report such issues within 7 days of delivery to qualify for an exchange.
• Exchanges are subject to product availability. If unavailable, a refund or alternative product will be offered.

4. Return Shipping Costs

• If the return is due to an error by Jodhani Enterprise Ltd. (e.g., wrong or defective item sent), return shipping costs will be fully covered.
• If the return is due to customer preference (e.g., wrong item ordered, no longer needed), the customer is responsible for return shipping costs.
• Jodhani Enterprise Ltd. recommends using a trackable shipping service to ensure safe return delivery.

5. How to Request a Return

1. Contact jodhanienterpriseltd@gmail.com with the order number and reason for the return.
2. Follow the provided return instructions, including packaging and shipping guidelines.
3. Once the return is received and verified, the refund or exchange will be processed promptly.

6. Contact Information
For return and refund inquiries, please contact:
jodhanienterpriseltd@gmail.com

Jodhani Enterprise Ltd. sincerely values customer support and strives to provide a seamless shopping experience.