Privacy Policy

Jodhani Enterprise Ltd.

1. Introduction

Jodhani Enterprise Ltd. is committed to safeguarding customer privacy. This Privacy Policy outlines how personal and non-personal data is collected, used, stored, and protected in accordance with the UK Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR). Jodhani Enterprise Ltd. appreciates customer trust and ensures that all personal information is handled with the utmost care and security.

2. Information Collected

• Personal Information: Full name, email address, phone number, business name, billing and shipping addresses, and payment details.

• Non-Personal Information: IP address, browser type, device information, website usage, and browsing behavior.

• Order Information: Purchase history, order preferences, and transaction details.

• Communication Data: Any messages, inquiries, or support requests sent via email or the website.

3. How Information Is Used

• To process orders and complete transactions efficiently and securely.

• To provide exceptional customer service and respond to inquiries.

• To personalize your website experience and enhance our product offerings.

• To send updates on orders, promotions, and policy changes (only if explicit consent is given).

• To prevent fraud, ensure website security, and comply with UK legal and tax requirements.

4. Data Protection & Security

• Jodhani Enterprise Ltd. enforces strict physical and digital security measures to protect personal information from unauthorized access, loss, or misuse.

• Payment transactions are processed securely using encrypted SSL technology and regulated payment gateways.

• Personal data is retained only as long as necessary for business, accounting, and legal purposes.

5. Sharing of Information

Jodhani Enterprise Ltd. does not sell, rent, or trade personal data. However, data may be shared under strict confidentiality with:

• Payment Providers: To process transactions securely.

• Delivery & Courier Partners: To ensure accurate and timely order fulfillment.

• Service Providers: For website hosting, analytics, and IT support.

• Legal Authorities: If required by law, regulation, or for fraud prevention.

6. Cookies and Tracking Technologies

• The website uses cookies to improve functionality, remember user preferences, and enhance overall browsing experience.

• Cookies help track browsing activity and site performance to optimize our services.

• Customers can adjust or disable cookie settings in their browser, though some website features may be limited.

7. Customer Rights (UK GDPR)

Under UK GDPR, customers have the right to:

• Access, correct, or request deletion of their personal information.

• Object to or restrict certain data processing activities.

• Unsubscribe from marketing communications at any time via the link provided in emails.

• Address any data protection concerns by contacting Jodhani Enterprise Ltd.

8. Contact Information

For any privacy-related inquiries or data requests, please contact:

Email: jodhanienterpriseltd@gmail.com

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Return & Refund Policy

Jodhani Enterprise Ltd.

1. Returns Eligibility

Jodhani Enterprise Ltd. is dedicated to customer satisfaction. Returns are accepted under the following conditions:

• Return requests must be made within 14 days of receiving your order.

• Due to UK Food Safety and Hygiene Regulations, items must be unopened, completely unused, in their original intact packaging, and in a clean, resellable condition.

• Proof of purchase (invoice or order confirmation) is required for all returns.

• Customized, custom-printed, or special-order items are non-returnable and non-refundable unless faulty.

2. Refund Process

• Once returned items are received and inspected at our warehouse, refunds will be processed within 5-7 business days.

• Refunds will be issued to the original payment method used during purchase.

• Refunds may be refused if the item is found to be opened, used, damaged, or not in its original packaging.

• Bank processing times for refunds may vary beyond Jodhani Enterprise Ltd.’s control.

3. Exchange & Damaged Goods Policy

• If you receive a defective, damaged, or incorrect item, please report it to us within 7 days of delivery to qualify for a free replacement or full refund.

• Clear photo or video evidence of the damaged goods and shipping label may be requested.

• Exchanges are subject to product availability. If a replacement is unavailable, a full refund or suitable alternative product will be offered.

4. Return Shipping Costs

• Error by Jodhani Enterprise Ltd. (e.g., damaged, defective, or incorrect item sent): We will cover all return shipping costs or arrange a courier collection.

• Change of Mind / Customer Preference (e.g., wrong item ordered, no longer needed): The customer is responsible for paying all return shipping fees.

• We strongly recommend using a trackable courier service, as Jodhani Enterprise Ltd. cannot be held responsible for items lost or damaged in transit back to us.

5. How to Request a Return

1. Email jodhanienterpriseltd@gmail.com with your Order Number, item details, and reason for return.

2. Our customer support team will review your request and provide return authorization and return address instructions.

3. Safely package the items and dispatch them back to us as instructed.

4. Once verified, your refund or replacement will be processed promptly.

6. Contact Information

For any questions regarding returns, refunds, or damaged deliveries, please contact:

Email: jodhanienterpriseltd@gmail.com